Privacy Policy

How we handle your information.

Last Updated: July 27, 2025

1. Introduction

66pixels Design and Consulting Studio ("66pixels", "we", "our", or "us") is a creative studio specialising in branding, digital design, and business consulting. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you interact with our website and services. Your privacy matters to us, and we are committed to handling your personal information responsibly and in accordance with applicable laws.

2. Information We Collect

We may collect the following types of information:

2.1. Personal Information You Provide to Us:

  • Contact Information: Such as your name, email address, phone number, company name, and job title when you fill out our contact forms, use our interactive chat assistant, subscribe to our newsletter, or otherwise communicate with us.
  • Conversation Data: The content of your conversations with our interactive chat assistant, including any questions you ask and details you provide.
  • Project-Related Information: Information you provide when discussing potential or ongoing projects, including project requirements, business details, and any content you share.
  • Application Information: If you apply for a role, information such as your CV, cover letter, portfolio links, and employment history.

2.2. Information We Collect Automatically:

  • Log Data: Our servers may automatically record information ("Log Data") created by your use of the site, including your IP address, browser type, operating system, referring web page, pages visited, location, device information, search terms, and cookie data.
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Site and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site. The types of cookies we use may include:
    • Strictly Necessary Cookies: Essential for the website to function and cannot be switched off. They are usually only set in response to actions made by you, such as setting your privacy preferences or filling in forms.
    • Performance & Analytics Cookies: Allow us to count visits and traffic sources so we can measure and improve the performance of our site (e.g., Google Analytics). They help us to know which pages are the most and least popular and see how visitors move around the site.
    • Functional Cookies: Enable the website to provide enhanced functionality and personalisation.

2.3. Information from Third Parties:

We may receive information about you from third-party sources, including analytics providers such as Google Analytics, advertising networks like Meta Ads or Google Ads, and social media platforms when you interact with our content or advertising. This may include demographic information, browsing behaviour, or ad engagement metrics.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

  • To operate and maintain our website and services, including our interactive chat assistant.
  • To respond to your enquiries and requests.
  • To manage client relationships and project engagements.
  • To send technical notices, updates, and administrative communications.
  • To communicate with you about services, events, or offers we think may be relevant (with consent where required).
  • To monitor and analyse usage trends to improve the site and services.
  • To personalise your site experience.
  • For recruitment purposes when you apply for a role.
  • To comply with legal obligations and protect our rights.

4. How We Share Your Information

We may share your information in the following situations:

  • With Service Providers: Third-party vendors who perform services on our behalf, such as website hosting, analytics, email delivery, CRM, and payment processing. They are authorised to use your information only as needed to perform those services.
  • With AI Service Providers: To operate our chat assistant, we share conversation data with third-party AI providers (such as Google's generative AI). This is necessary to generate responses. We do not use this data to train or improve their general models.
  • With Calendar and Scheduling Services: When you book a meeting, your name, email, and selected time are shared with our calendar provider (such as Google Calendar) to create the appointment.
  • For Legal Reasons: When required by law, or when we have a good-faith belief that disclosure is necessary to comply with a legal obligation, protect our rights, prevent wrongdoing, or protect public safety.
  • With Business Partners: With your consent, we may share your information with trusted partners for co-branded services or collaborative projects.
  • In a Business Transfer: If 66pixels is involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal information only for as long as necessary for the purposes described in this policy, or as required by law to resolve disputes or enforce agreements.

We retain your personal information for the following periods:

  • Contact form submissions and chat conversations: up to 12 months, unless they relate to an active project.
  • Abandoned or pending chat sessions: deleted within 24–48 hours.
  • Project and client data: retained for 5 years following project completion.
  • Recruitment data: up to 24 months.
  • Analytics and website usage logs: up to 26 months.

Retention periods may vary based on legal obligations or legitimate business need.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your information against loss, theft, misuse, and unauthorised access, disclosure, or alteration. No internet transmission is fully secure, so please take care when deciding what information you send to us.

7. Your Data Protection Rights

Depending on your location and applicable law (e.g., GDPR, CCPA), you may have certain rights regarding your personal information. These may include:

  • The right to access — to request copies of your personal data.
  • The right to rectification — to request correction of inaccurate or incomplete information.
  • The right to erasure — to request deletion of your data under certain conditions.
  • The right to restrict processing — to request that we limit how your data is used, under certain conditions.
  • The right to object — to object to our processing of your data under certain conditions.
  • The right to data portability — to request that we transfer your data to you or another organisation, under certain conditions.
  • The right to withdraw consent — where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before processing your request.

If you are in the EEA, UK, or a jurisdiction with equivalent privacy laws, you may also have the right to lodge a complaint with your local Data Protection Authority, or in the UK, with the Information Commissioner's Office (ICO).

8. International Data Transfers

We may transfer your personal data to countries outside your country of residence, including the United States and other locations where our service providers are based. These transfers are protected by appropriate legal safeguards, including Standard Contractual Clauses approved by the European Commission or equivalent mechanisms.

9. Cookies and Tracking Technologies

We use cookies and tracking technologies through third-party services including Google Analytics to understand how visitors use our site — including page visits, session duration, device type, and traffic sources. These analytics cookies do not collect personally identifiable information. You can control or disable cookies at the browser level. Doing so may affect your experience on the site. For more on how Google uses this data, visit: https://policies.google.com/technologies/partner-sites.

10. Children's Privacy

Our services are not directed at anyone under the age of 13 (or a higher minimum age under applicable local law). We do not knowingly collect personal information from children below this age. If you believe a child has provided us with personal information, please contact us and we will take steps to remove it.

11. Links to Other Websites

Our site may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites. We encourage you to review the privacy policies of any site you visit.

12. Changes to This Privacy Policy

We may update this policy periodically. We do not send individual notifications of changes. The 'Last Updated' date at the top of this page indicates when it was last revised. Changes take effect upon posting.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us: