Last Updated: July 27, 2025
1. Introduction
66pixels Design and Consulting Studio ("66pixels", "we", "our", or "us") is a creative agency specializing in branding, digital design, and user experience consulting. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you interact with our website and services. Your privacy matters to us, and we are committed to safeguarding your personal information in accordance with applicable laws.
2. Information We Collect
We may collect the following types of information:
2.1. Personal Information You Provide to Us:
- Contact Information: Such as your name, email address, phone number, company name, and job title when you fill out our contact forms, use our interactive chat assistant, subscribe to our newsletter, or otherwise communicate with us.
- Conversation Data: The content of your conversations with our interactive chat assistant, including any questions you ask and details you provide.
- Project-Related Information: Information you provide when discussing potential or ongoing projects, including project requirements, business details, and any content you share.
- Application Information: If you apply for a job, information such as your resume, cover letter, portfolio links, and employment history.
2.2. Information We Collect Automatically:
- Log Data: Our servers may automatically record information ("Log Data") created by your use of the Site. Log Data may include information such as your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device information, search terms, and cookie information.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Site and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site. The types of cookies we use may include:
- Strictly Necessary Cookies: Essential for the website to function and cannot be switched off. They are usually only set in response to actions made by you, such as setting your privacy preferences or filling in forms.
- Performance & Analytics Cookies: Allow us to count visits and traffic sources so we can measure and improve the performance of our site (e.g., Google Analytics). They help us to know which pages are the most and least popular and see how visitors move around the site.
- Functional Cookies: Enable the website to provide enhanced functionality and personalization.
2.3. Information from Third Parties:
We may receive information about you from third-party sources, including analytics providers such as Google Analytics, advertising networks like Meta Ads or Google Ads, and social media platforms if you interact with our content or ads there. This may include demographic information, browsing behavior, or ad engagement metrics.
3. How We Use Your Information
We use the information we collect for various purposes, including to:
- Provide, operate, and maintain our Site and Services, including our interactive chat assistant.
- Process and respond to your inquiries, comments, and requests.
- Manage our client relationships and projects.
- Send you technical notices, updates, security alerts, and support and administrative messages.
- Communicate with you about services, offers, promotions, and events offered by 66pixels and others we think will be of interest to you (with your consent where required).
- Monitor and analyze trends, usage, and activities in connection with our Site and Services.
- Personalize the Site content and user experience.
- For recruitment purposes if you apply for a job.
- Comply with legal obligations and protect our legal rights.
4. How We Share Your Information
We may share your information in the following situations:
- With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf (e.g., website hosting, data analysis, email delivery, CRM services, payment processing). These service providers are authorized to use your personal information only as necessary to provide these services to us.
- With AI Service Providers: To operate our interactive chat assistant, we share your conversation history with third-party AI service providers (e.g., Google's generative AI models). This is necessary to generate responses and facilitate the conversation. We do not use this information to train or improve their general models.
- With Calendar and Scheduling Services: When you book an appointment through our website, your name, email address, and the selected time are shared with our calendar provider (e.g., Google Calendar) to create the event and send you an invitation.
- For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate possible wrongdoing in connection with the Services, protect the personal safety of users of the Services or the public, or protect against legal liability.
- With Business Partners: With your consent, we may share your information with trusted business partners to offer co-branded services, joint events, or collaborative projects that may be relevant to you.
- In Case of Business Transfer: If 66pixels is involved in a merger, acquisition, or asset sale, your Personal Information may be transferred.
We do not sell your personal information to third parties.
5. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
We retain your personal information for the following periods:
- Contact form submissions and chat conversations: up to 12 months, unless they become part of an active project.
- Abandoned (pending) chat sessions: deleted within 24-48 hours.
- Project/client data: retained for 5 years post-project completion.
- Recruitment data: up to 24 months.
- Analytics and website usage logs: up to 26 months.
Retention timelines may vary depending on legal obligations or if extended retention is needed for compliance or to protect our interests.
6. Data Security
We take reasonable measures, including administrative, technical, and physical safeguards, to protect your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no internet or email transmission is ever fully secure or error-free, so you should take special care in deciding what information you send to us.
7. Your Data Protection Rights
Depending on your location and applicable law (e.g., GDPR, CCPA), you may have certain rights regarding your personal information. These may include:
- The right to access – You have the right to request copies of your personal data.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent – If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us using the contact details provided below. We may need to verify your identity before processing your request.
If you are located in the European Economic Area (EEA), the United Kingdom, or another jurisdiction with privacy laws like the GDPR or CCPA, you may also have the right to lodge a complaint with a supervisory authority, such as your local Data Protection Authority or the Information Commissioner’s Office (ICO) in the UK.
8. International Data Transfers
We may transfer your personal data to countries outside your country of residence, including to the United States and other locations where our service providers are located. These transfers are protected by legal safeguards such as Standard Contractual Clauses approved by the European Commission, or equivalent mechanisms that ensure adequate data protection.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies through third-party services such as Google Analytics. These cookies help us understand how visitors interact with our website — including data like the number of visitors, pages visited, time spent on site, and the type of device or browser used. These cookies do not collect personally identifiable information. You can control or disable cookies at the browser level. Please note that disabling cookies may affect your experience on our site. For more information on how Google uses this data, visit: https://policies.google.com/technologies/partner-sites.
10. Children's Privacy
Our Service does not address anyone under the age of 13 (or a higher age if stipulated by local law, e.g., 16 in some GDPR contexts). We do not knowingly collect personally identifiable information from children under this age. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.
11. Links to Other Websites
Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
12. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We encourage you to review this Privacy Policy periodically, as we may make changes from time to time. We do not provide individual notifications when changes occur. The 'Last Updated' date at the top reflects the most recent revisions. Changes to this Privacy Policy are effective when they are posted on this page.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us: